Frequently Asked Questions

Who is eligible?
Do I have to get the app?
What’s included in this membership?
What is my Aging Speed?
What are Aging Speed Drivers?
What features are included on the app?
How does the FaceScan feature work?
What is Time In Zone (TIZ)?
What is my baseline? 
When can I upgrade?
Does this platform replace my primary care doctor?
How much does this membership cost?
Can I cancel my membership?
Who is eligible?
What’s included in this membership?
How do I schedule my 101+ test?
What biomarkers are tested?
What is my Aging Speed?
What are Aging Speed Drivers?
What are Advanced Drivers?
Are these tests medical-grade and reliable?
How will my blood draw be conducted?
How can I prepare for my blood draw?
Do I need to fast or stop medications before testing?
When can I expect my results?
Do I have to get the app?
What features are included on the app?
What is my Unique Root Cause of Aging (RCA)?
What is Time In Zone (TIZ)?
What is my baseline?
How often should I test?
Can I schedule additional or repeat tests?
How does the app-based FaceScan feature work?
Does this platform replace my primary care doctor?
Can I download or share my test results with my doctor?
How much does this membership cost?
Can I cancel my membership?
How much does each membership cost?
Is insurance required or accepted?
Can I pay monthly?
What is your refund policy?
When will I receive my test results?
Can I download or share my results with my doctor?
What should I do if something seems off in my report?
How often should I repeat the tests?
How is my personal health data protected?
Who can access my results?
Will my information be shared or sold to third parties?
Can I delete my data or close my account?