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Last updated May 12, 2026
This Shipping & Returns Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.101.plus/terms-and-conditions.
Please carefully review our Shipping & Returns Policy when purchasing our products. This policy will apply to any order you place with us.
ARE REFUNDS ALLOWED?
Except as expressly set forth below, all sales are final, and no refund will be issued.
If you cancel your Subscription within 48 (forty-eight) hours of your initial purchase and we have not shipped your testing kit, we will provide you with a full refund. The refund will be processed within 10 (ten) business days after you cancel your Subscription. Payments for recurring membership periods following your first year of Subscription are not refundable.
WHAT ARE MY SHIPPING DELIVERY OPTIONS?
We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products. We are not liable for any delays, damage, or errors in delivery caused by third-party shipping carriers or fulfillment providers.
Free Shipping: We offer free Standard shipping on all orders. Free Overnight shipping may be available on eligible orders, subject to availability and applicable terms.
HOW IS MY SUBSCRIPTION FULFILLED?
If you are buying a subscription then we will deliver on: Once, annually.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
QUESTIONS ABOUT SHIPPINT and RETURNS?
If you have questions about returns, please review our Return Policy: https://www.101.plus/shipping-and-returns.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by
Email: chloe@101.plus
101 Plus (“We,” “Us,” Or “Our”) operates as a technology-driven longevity and wellness platform. All laboratory and medical services are performed by independent third-party providers. While 101 Plus may help coordinate convenient access to certain laboratories or medical service providers for you, 101 Plus neither endorses nor refers you to any specific healthcare provider. You have complete freedom to select any provider of your choice. the insights, recommendations, and coaching available through the platform are designed to help users understand and support their overall wellness and longevity, treat, cure, or prevent any disease or medical condition. All laboratory testing and sample analysis are performed by independent, CLIA-certified laboratory partners for wellness purposes only. These tests are not intended for clinical diagnosis nor to replace professional medical evaluation. The 101 Plus platform uses advanced technology, including AI-driven analytics and data visualization, to translate biological data into personalized longevity insights. These tools are not FDA-approved medical devices. All insights and guidance should be interpreted in consultation with a qualified healthcare provider for any medical concerns. By using 101 Plus, you acknowledge that you understand and agree that 101 Plus is a technology platform and not a healthcare provider. Your participation and reliance on the information provided are voluntary and at your own discretion. Always seek the advice of your physician or qualified healthcare professional before making any decisions related to your health, medications, or medical treatment.
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